Learn more about how we work to ensure all our customers' data is safe with us.
As our customers put their critical knowledge and market intelligence in our cloud service, trust is of essential importance to us. Trust is built over time and from our actions and decisions. To support our strive to achieve our customers trust we have implemented a trust framework; not only to improve our internal processes and capabilities but also to show our customers what actions we take to ensure their data is safe with us.
Our Trust Framework
To run our services we process personal data. We work with privacy best practices such as privacy by default and privacy by design to ensure the confidentiality and integrity of all personal data we process and store.
The data subjects we collect information from are
- Users, normally employees of customers of Stravito, with access to the Stravito Cloud.
The information we collect about our data subjects are
- Corporate email address
- Role and organizational unit (if provided to us by the customer)
- IP address
We use this information for
- Identification and authorization of users
- Audit logging and security monitoring of the Stravito SaaS
- Improvement of our service
This information is processed by the following sub-processors,
- AWS, within the EU or US
- Datadog, in the US
- Intercom, in the US
Individual user accounts in the Stravito Cloud are retained indefinitely while the user is still active in the service and removed when requested by the Customer. Every user can request the removal of usage data by contacting our Privacy function at firstname.lastname@example.org.
Your rights as an individual
You have the right to request access to the personal data that we process about you. You also have the right to request that incorrect or incomplete personal data is corrected.
Furthermore, you have the right, to the extent our processing is based on your consent, to at any time revoke your consent to our processing of your personal data.
As of 25 May 2018, you also have, to the extent applicable data protection laws provide, a right to erasure of personal data, restriction of processing, to object to certain processing of personal data and a right to data portability.
Should you have any issues regarding the processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.
The development and delivery of the Stravito SaaS is ISO/IEC 27001 certified. This standard provides a framework for establishing, and maintaining an information security management system (ISMS) to secure sensitive information through a risk management process that combines IT systems, people and processes.
We’re compliant to the General Data Protection Regulation (GDPR). The purpose of GDPR is to protect the private information of EU citizens and give them more control over their personal data. Contact us for more details on how we comply with GDPR.
The ePrivacy directive is mainly about cookies. When you access the Stravito Cloud we only set necessary cookies needed to provide the service to you, these cookies are only set after your consent and after login to the Stravito Cloud. In respect of your privacy no tracking cookies are set.
Other privacy regulations
We strive to be compliant with other international privacy regulations such as the California Consumer Privacy Act (CCPA) in the US, the Personal Information Protection and Electronics Documents Act (PIPEDA) in Canada, the Personal Data Protection Bill (PDPB) in India and the Privacy Act of Australia.
We have processes in place to continuously evaluate our customers requirements to ensure compliance in regards to legal, privacy, information security, ethical and social responsibilities.
First and foremost, the development and delivery of the Stravito Cloud is ISO 27001 certified.
Our information security management system (ISMS) is operated by a dedicated security team, composed of security experts dedicated to improving the security of our organization.
Our service is developed and operated by our DevSecOps teams, trained in secure development and incident response, and are on call 24/7 to quickly resolve any identified bugs, incidents or vulnerabilities.
All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:
We run in AWS data centers in the EU and United States to be as close to our customers as possible to keep our services as responsive as possible for all our customers.
Network level security monitoring and protection
Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:
- A virtual private cloud (VPC), with network access control lists (ACL’s) and IP address filtering.
- Load balancers and firewalls that monitors and controls incoming and outgoing network traffic.
We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.
Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS).
Encryption at rest: All our user and customer data (including passwords) is encrypted using battled-proofed encryption algorithms in the database and file-level storage.
Data retention and removal
Customer data is retained indefinitely while you are our customer. In case you leave our service all data will be transferred back to you in its original format after which it will be securely deleted from the Stravito Cloud.
We log all user activity in the Stravito Cloud, these log files are retained for 30 days and then completely removed.
Business continuity and disaster recovery
We strive to maintain as high availability in our services as possible.
Critical assets run in high-availability configuration or are replicated in near real-time. We regularly attempt to restore backups to guarantee fast recovery in case of disaster and to train our employees for disaster recovery scenarios. All our backups are encrypted.
Application security monitoring
- We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
- We use technologies to monitor exceptions, logs and detect anomalies in our applications.
- We collect and store logs to provide an audit trail of our applications activity.
Application security protection
- We use security headers to protect our users from attacks.
- We use security automation capabilities that automatically detect and respond to threats targeting our apps.
We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:
- Developers participate in regular security training to learn about common vulnerabilities and threats
- We review our code for security vulnerabilities
- All our code passes peer review before going into production.
- We regularly update our dependencies and make sure none of them has known vulnerabilities
- We use Dynamic Application Security Testing (DAST) to scan our applications
- We rely on yearly (at least) third-party security experts to perform penetration tests of our applications.
Account takeover protection
We protect our users against data breaches by monitoring and blocking brute force attacks. If multiple attempts are made to login with incorrect credentials accounts are automatically locked.
Single sign-on (SSO) is offered for our enterprise customers using SAML v2.0 and is set up during customer onboarding.
Role-based access control
Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions. For enterprise customers this can easily be managed through an IdP, by sending information about roles, department or organisational belonging as part of SSO claims.
For those customers who are not able to, or want to, use SSO we ensure that passwords are protected during authentication and store, they are both hashed and salted.
When changing or setting a new password in the Stravito Cloud users cannot set any password they want, we check if the password is reused and we verify that the password hasn’t been part of a known data breach.
- Our strict internal procedure prevents any employee or administrator from gaining access to customer data. Limited exceptions can be made for customer support.
- For those customer support cases, the Stravito Cloud service is purposely built to prohibit employees from being able to download customer data from the service.
- All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers' sensitive information.
Risk and insurance
We continuously evaluate our risks and if all of our safeguards fail we are insured.
We continuously evaluate risks in our technical solutions, processes, policies and Stravito as an organisation, taking both internal and external factors into consideration.
Stravito uses an internationally recognized insurance provider with an A+ rating on Standard & Poor’s scale for financial strength. We have coverage for
- General liability
- Professional liability
- Cyber insurance
- Crime insurance
Other common insurances, such as Workers compensation and Automotive liability, are not required due to the nature of the service we provide and the applicable laws and social schemes of the countries we have employees in.