Stravito Trust

As our customers put their critical knowledge and market intelligence in our cloud service, trust is of essential importance to us. Trust is built over time and from our actions and decisions. To support our strive to achieve our customers trust we have implemented a trust framework; not only to improve our internal processes and capabilities but also to show our customers what actions we take to ensure their data is safe with us.

Our trust framework consists of 5 pillars:

• Privacy
• Corporate Social Responsibility
• Compliance
• Security
• Risk

At Stravito we believe that all these areas intertwine and to excel in each area it is important for us to take a holistic approach, looking at all these areas as one.

Do you have questions or feedback? Feel free to reach out to us at trust@stravito.com.

Data retention

Individual user accounts in the Stravito Cloud are retained indefinitely while the user is still active in the service and removed when requested by the Customer. Every user can request the removal of usage data by contacting our Privacy function at privacy@stravito.com.

Your rights as an individual

You have the right to request access to the personal data that we process about you. You also have the right to request that incorrect or incomplete personal data is corrected.

Furthermore, you have the right, to the extent our processing is based on your consent, to at any time revoke your consent to our processing of your personal data.

As of 25 May 2018, you also have, to the extent applicable data protection laws provide, a right to erasure of personal data, restriction of processing, to object to certain processing of personal data and a right to data portability.

Should you have any issues regarding the processing of your personal data, you have the right to lodge a complaint with the Data Protection Authority.

Our employees

At Stravito we embrace diversity and see it as a key factor of our success. We prioritize our employees health and safety and working conditions. Child and forced labor is unacceptable, whether it be at Stravito or one of our partners.

Our customers

Conducting business with Stravito should be uncomplicated and straightforward. We want to have an open and transparent dialogue with our customers and we conduct our business in a fair and competitive manner.

To deliver the best service to our customers we continuously develop our products and company, using customer feedback and interviews as input.

Our environment

At Stravito we are committed to reducing our impact on the environment. We have internal policies in place to handle waste management and to minimize pollution and energy consumption.

With the Stravito SaaS we can also help companies innovate, among other things to help them make the switch to greener products, reduce their waste and meet new higher demands from their target groups.

With Stravito companies ensure that they produce products based on data and insights that meet actual needs in the market instead of wilting away on the shelves in stores.

Stravito’s digital platform also enables digital knowledge sharing instead of it having to take place in physical meetings.

Our community

For Stravito it is important to engage with our community, both locally and internationally.

We primarily do this by supporting students, from local and international universities, by offering internships and support on their master's theses.

Our suppliers

We expect our suppliers to live as we learn by following the same practices we have set up.

ePrivacy directive

The ePrivacy directive is mainly about cookies. When you access the Stravito Cloud we only set necessary cookies needed to provide the service to you, these cookies are only set after your consent and after login to the Stravito Cloud. In respect of your privacy no tracking cookies are set.

Other privacy regulations

We strive to be compliant with other international privacy regulations such as the California Consumer Privacy Act (CCPA) in the US, the Personal Information Protection and Electronics Documents Act (PIPEDA) in Canada, the Personal Data Protection Bill (PDPB) in India and the Privacy Act of Australia.

Customer requirements

We have processes in place to continuously evaluate our customers requirements to ensure compliance in regards to legal, privacy, information security, ethical and social responsibilities.

Infrastructure

Cloud infrastructure

All of our services run in the cloud. We don’t host or run our own routers, load balancers, DNS servers, or physical servers. Our service is built on Amazon Web Services. They provide strong security measures to protect our infrastructure and are compliant with most certifications. You can read more about their practices here:

AWS Cloud Security

We run in AWS data centers in the EU and United States to be as close to our customers as possible to keep our services as responsive as possible for all our customers.

Network level security monitoring and protection

Our network security architecture consists of multiple security zones. We monitor and protect our network, to make sure no unauthorized access is performed using:

• A virtual private cloud (VPC), with network access control lists (ACL’s) and IP address filtering.
• Load balancers and firewalls that monitor and control incoming and outgoing network traffic.

DDoS protection

We use Distributed Denial of Service (DDoS) mitigation services powered by an industry-leading solution.

Data encryption

Encryption in transit: All data sent to or from our infrastructure is encrypted in transit via industry best-practices using Transport Layer Security (TLS).

Encryption at rest: All our user and customer data (including passwords) is encrypted using battled-proofed encryption algorithms in the database and file-level storage.

Data retention and removal

Customer data is retained indefinitely while you are our customer. In case you leave our service all data will be transferred back to you in its original format after which it will be securely deleted from the Stravito Cloud.
We log all user activity in the Stravito Cloud, these log files are retained for 30 days and then completely removed.

Business continuity and disaster recovery

We strive to maintain as high availability in our services as possible.

Critical assets run in high-availability configuration or are replicated in near real-time. We regularly attempt to restore backups to guarantee fast recovery in case of disaster and to train our employees for disaster recovery scenarios. All our backups are encrypted.

Application security monitoring

• We use a security monitoring solution to get visibility into our application security, identify attacks and respond quickly to a data breach.
• We use technologies to monitor exceptions, logs and detect anomalies in our applications.
• We collect and store logs to provide an audit trail of our applications activity.

Application security protection

• We use security headers to protect our users from attacks.
• We use security automation capabilities that automatically detect and respond to threats targeting our apps.

Secure development

We develop following security best practices and frameworks (OWASP Top 10, SANS Top 25). We use the following best practices to ensure the highest level of security in our software:

• Developers participate in regular security training to learn about common vulnerabilities and threats
• We review our code for security vulnerabilities
• All our code passes peer review before going into production.
• We regularly update our dependencies and make sure none of them has known vulnerabilities
• We use Dynamic Application Security Testing (DAST) to scan our applications
• We rely on yearly (at least) third-party security experts to perform penetration tests of our applications.

User protection

Account takeover protection

We protect our users against data breaches by monitoring and blocking brute force attacks. If multiple attempts are made to login with incorrect credentials, accounts are automatically locked.

Single sign-on

Single sign-on (SSO) is offered for our enterprise customers using SAML v2.0 and is set up during customer onboarding.

Role-based access control

Role-based access control (RBAC) is offered on all our accounts and allows our users to define roles and permissions. For enterprise customers this can easily be managed through an IdP, by sending information about roles, department or organisational belonging as part of SSO claims.

Passwords

For those customers who are not able to, or want to, use SSO we ensure that passwords are protected during authentication and store, they are both hashed and salted.

When changing or setting a new password in the Stravito Cloud users cannot set any password they want, we check if the password is reused and we verify that the password hasn’t been part of a known data breach.

Employee access

• Our strict internal procedure prevents any employee or administrator from gaining access to customer data. Limited exceptions can be made for customer support.
• For those customer support cases, the Stravito Cloud service is purposely built to prohibit employees from being able to download customer data from the service.
• All our employees sign a Non-Disclosure and Confidentiality Agreement when joining the company to protect our customers' sensitive information.

Insurance

Stravito uses an internationally recognized insurance provider with an A+ rating on Standard & Poor’s scale for financial strength. We have coverage for the most common insurances in relation to the nature of the service we provide and the applicable laws and social schemes of the countries we operate in.